PRIVACY POLICY

At WhyNøra, we guarantee the protection and confidentiality of personal data provided by our clients, in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

When you visit our website www.whynora.com , we automatically collect certain information about your device, including data about your browser, IP address, time zone and some cookies installed on your device. As you browse, we also collect information about the pages or products you visit, the websites or search terms that referred you to our website, and how you interact with our pages. This information is called "Device Information."

Additionally, when you make or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This information is called "Order Information." When we refer to "Personal Information" in this policy, we include both Device Information and Order Information.

Use of Personal Information

We use Order Information to process and ship your orders, manage payments, and provide you with invoices and confirmations. We also use this information to communicate with you, evaluate possible risks or fraud, and, depending on your preferences, provide you with information or advertising related to our products or services.

We use Device Information to identify potential risks and fraud, and to improve and optimize our website by analyzing how our customers browse and interact.

Data Protection

WhyNøra adopts necessary technical and organizational measures to protect your personal data and prevent its loss, misuse, unauthorized access or alteration. However, it is important to note that no Internet security measures are completely foolproof.

Data Sharing

We may share your Personal Information with third parties to help us process it as described above. For example, we use Shopify to manage our online store; You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy . We also use Google Analytics to better understand how customers use our website. You can read more about how Google uses your Personal Information here: Google Privacy Policy .

Your rights

In accordance with the GDPR, you have the right to access, rectify, cancel, object, limit and port your personal data. If you wish to exercise these rights, please contact us at whynorabrand@gmail.com .

Data retention

We maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to the Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our website.

Contact

For more information about our privacy practices, if you have questions or would like to make a complaint, please contact us at whynorabrand@gmail.com.

RETURNS AND PAYMENT POLICY

Returns and Cancellations

Our return policy is valid for 14 days from the date of purchase. After this period, unfortunately we will not be able to offer you a discount or exchange voucher.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

To process the return, please provide the order details and the corresponding payment receipt.

Order cancellations are accepted within 24 hours of placing the order, as long as the order has not been shipped. After this period, cancellations will not be accepted.

Refunds

Once your return is received and inspected, we will notify you by email of its approval or rejection.

If approved, the refund will be made in the form of a voucher or directly to the bank account used for the purchase, depending on your preference.

Late or Missing Refunds

If you have not received the refund within the expected time, please contact us at whynorabrand@gmail.com .

Changes

We replace defective or damaged items within 14 days of purchase. If you need to exchange it for the same item, send us an email to whynorabrand@gmail.com and send the item to:

C. Alfonso XII, 66, Casco Antiguo, 41002 Seville, Spain

Returns

To return your product, send it to:

C. Alfonso XII, 66, Casco Antiguo, 41002 Seville, Spain

The customer is responsible for return shipping costs. Shipping costs are not refundable. The refund will be only the price of the product.

Replacement product arrival time may vary depending on location.

For high value returns, we recommend using a tracked shipping service. We cannot guarantee receipt of the returned item.

Payment Policy

  1. All items are checked before shipping to ensure they arrive in perfect condition. If this is not the case, contact us at whynorabrand@gmail.com .
  2. Each order comes in gift-friendly packaging and includes a distinctive brand card.
  3. Accepted payment methods:
  4. If you experience difficulties making the payment, please try the following:

If problems persist, please contact us at whynorabrand@gmail.com .

SHIPPING POLICY

Domestic Processing and Shipping:

Domestic orders are processed and shipped the next business day after purchase. Delivery is made within 24 to 72 business hours with a shipping cost of €3.95.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla:

For shipments to these locations, we use certified mail with a flat rate of €4.95. Estimated delivery time is 2 to 5 business days from the day of shipment.

International deliveries:

International shipments have an estimated delivery time of between 4 and 10 business days, with a cost of €8 for most countries. For Portugal, the cost is €6. WhyNøra is not responsible for paying customs fees or other taxes related to the importation of products.

Special Considerations:

Preparation and/or shipping time may vary depending on the high season, such as Black Friday or Christmas, as well as for reasons external to the company, such as transportation strikes or health crises.

If you require a change in the delivery address once the order has been placed, it is vital that you notify us as soon as possible. Once the package has been dispatched, it will not be possible to make any address changes.